A real estate agency had been trying to sell a group of houses for years.
The price being asked was reasonable and the properties were swanky brand new three
level town houses.
And yet no takers, not even a nibble. It was pretty clear why, they were all lined up next to a railroad track, not a quiet railroad track either, a main freight line that passed clattering trains by every 20-35 minutes.
So when the new guy casually announced that he would take on the properties and intended to sell them all within the month the old hands around the office smiled
knowingly.
The first thing the undaunted agent did was increase the price of each house by $10,000. He then used his own money to put a large flat flat-screen television in the upstairs lounge of each house. This was back a good few years ago, when large flat-screen televisions we’re a rare sight indeed.
“Yes as you can see it really is a lovely property, a real beauty, but at this point i’m obliged to tell you that we are in fact standing right next to a busy railroad track. If you listen any time now we are going to hear a freight train go by.”
The foreheads of the people being shown through would furrow as the metal vibrations of the passing train rolled past the house.
“And so, out of fairness” the agent would say, as he led them into the upstairs lounge, “I am going to throw in this Large flat-screen television”. The eyes of the children would light up.
He sold all the houses within the month.
My father told me that story. I’m not sure where he got it from, a book perhaps. It really struck a chord with me because I remembered when we had been looking for a house in the early 90s, soon after we moved to Australia.
I remember how we used to talk about the days offerings when we got back to our hotel room. “What did you think of the one with the large gate ?” “It didn’t have as much room as the Sunken Lounge House” “Ahh but the garden on the hill top house was fantastic” “yes but it would be a lot of work”.
We literally referred to each house by it’s key feature. “The hill top house”, “The sunken lounge house”, “The garden house”. I think that key features, simply due to them being the distinguishing feature used to differentiate one from another take on a significance in decision making that can out-weigh their real-world importance.
This of course is the lesson of the story. No one will buy the ‘Railroad House’ ! So you have to turn it into the ‘Large Screen TV house’.
I was reminded of this idea recently when I happened to pass an old haggard looking rental mini-van. Only it wasn’t an old haggard looking rental mini-van it was a van with an amazing painting on it’s side, it was a Wicked Camper : Wicked Campers
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Something tells me that the people at Wicked Campers understand the power of a key feature.